Registration and change of details | |
Register with the practice? | Registration forms can be completed in person at either of our practice sites, the registration form is also on our website https://www.thereddishfamilypractice.nhs.uk/ Pre-registration forms can be filled in online – patients can then attend in person to confirm that the details are correct Patients are also asked to complete medical questionnaire when they register – this can be done in person, or through an online form on our website We also have an accessible needs information questionnaire for those with a disability, impairment or sensory loss Details of our practice boundary can be found on our practice website – prospective patients can check whether they fall into our practice boundary with reception if they prefer |
Change my address / phone number etc? | Patients can do this online via a form https://www.mysurgerywebsite.co.uk/secure/cod.aspx?p=P88005 This can also be done by emailing the practice gmicb-sto.p88005-admin@nhs.net Patients can also do this in person via reception Please note patients may be asked for evidence of change of address Patients who have moved our of our practice boundary will be asked re-register with a local GP |
How to see a GP | |
Book a routine GP appointment? | Patients are encouraged to request a GP appointment using our online system: Patchs. This online system asks patients to answer questions relating to their query to determine whether they need a GP appointment, whether they need investigations first, how urgently they need to be seen or whether their concern would be better dealt with by another primary care team member. For those patients unable to access or complete a Patchs request online reception would complete a form over the phone on their behalf. Relatives can also register for a Patchs account and complete this on their behalf https://patchs.ai/practice/reddishfamilypractice |
Book an urgent GP appointment? | Patients are encouraged to request an urgent GP appointment using our online system: Patchs as above, reception can complete the Patchs form oner the phone on patient’s behalf where necessary. Urgent queries are specifically flagged as such to the On Call GP Any patients with life-threatening symptoms e.g. chest pain or difficulty breathing are advised to call 999 rather than request a GP appointment |
Request a home visit? | Patients are encouraged to request a home visit using our online system: Patchs, reception can complete the Patchs form on patient’s behalf where necessary. We ask that any home visit requests are made before 10am if possible. These requests are reviewed by the GPs who may contact you to ask further information prior to attending. We ask that home visits requests are reserved for those patients who are truly housebound due to illness or disability. |
Arranging tests and chronic condition reviews | |
Arrange a review of my chronic disease? | Patients will be invited to attend for chronic disease reviews when they are due by the practice. If you think are due or wish to arrange one and have not been invited then please raise your query via Patchs, reception can complete the Patchs form on patient’s behalf where necessary. |
Arrange a blood test? | Patients are asked to request a blood tests using our online system: Patchs, reception can complete the Patchs form on patient’s behalf where necessary. If you have been asked to arrange blood tests by a GP/clinician at the practice these can be booked in directly via Patchs or over the phone, we may send an online link to arrange this if you prefer. If you are requesting blood tests for a specific new problem we will ask for further information via Patchs to ensure the appropriate tests are requested. If a clinician outside the practice has requested blood tests we ask for this detail in writing in order to review your request. |
Vaccinations | |
Book an appointment for routine vaccinations? | Patients can book in for routine vaccinations when they are due via our online system: Patchs, reception can complete the Patchs form on patient’s behalf where necessary. |
Book an appointment for travel vaccinations? | Patients are asked to complete a ‘travel form’ with details of their planned trip – this can be done in person via reception or via our online system Patchs. Our nurses will review this information and advise on vaccines needed. Please note we do not offer many travel vaccines and you may be directed to a private service to arrange vaccines as this is not NHS work. Please contact us with your query at least 6 weeks prior to your planned trip. |
Contraception | |
Book an appointment to discuss new contraception or for a pill check? | Patients can book in to discuss starting contraception with a GP – this can be done via our online system: Patchs, reception can complete the Patchs form on patient’s behalf where necessary. If you are already taking the contraceptive pill and need more again please contact us via Patchs – in some cases we can send a questionnaire and do this remotely if you can submit an up to date blood pressure and weight reading. Pill checks can also be arranged in person with the nurse routinely again via Patchs. If you are running short of your pill supply whilst awaiting a review we can often offer a month’s emergency supply of your medication. |
Book an appointment for contraception? | For a repeat request of your ongoing contraception please contact us online via Patchs, reception can complete the Patchs form on patient’s behalf where necessary. Some contraceptive repeat requests can be dealt with remotely, others will require a nurse appointment. Please make your request in plenty of time to ensure your contraceptive cover is not interrupted. To discuss new contraceptive problems please request a GP appointment via Patchs, or ask reception to complete a request on your behalf. Contraception can also be arranged via the Locala Service in Stockport https://www.locala.org.uk/services/sexual-health/stockport |
Arrange to have a coil fitted or removed? | Patients wanting a coil should request an appointment with a GP to discuss this – this can be done via our online system: Patchs, reception can complete the Patchs form on patient’s behalf where necessary. After assessment we can refer patients to a local surgery for coil fitting or replacement. Patients can also self-refer to the Locala Sexual Health Service for coil fittings or changes https://www.locala.org.uk/services/sexual-health/ Some of our GPs are trained to remove coils – please raise your query via our online system: Patchs, reception can complete the Patchs form on patient’s behalf where necessary – we can advise you further as necessary. |
Arrange to have a contraceptive implant fitted, removed or replaced? | Patients wanting an implant should request an appointment with a GP to discuss this – this can be done via our online system: Patchs, reception can complete the Patchs form on patient’s behalf where necessary. After assessment we can refer patients to a local surgery for implant fitting or replacement. Patients can also self-refer to the Locala Sexual Health Service for coil fittings or changes https://www.locala.org.uk/services/sexual-health/ |
Book an appointment for sexual health screening | Patients wanting sexual health screening should request an appointment with a GP to discuss this – this can be done via our online system: Patchs, reception can complete the Patchs form on patient’s behalf where necessary. Patients can also self-refer to the Locala Sexual Health Service for sexual health screening https://www.locala.org.uk/services/sexual-health/ |
Screening | |
Book a smear test? | If your smear is due you can book in for this us online via Patchs, reception can complete the Patchs form on patient’s behalf where necessary. Smears can only be done where are patient is eligible for one and has been invited – you can check this via Patchs. If you feel you need a smear and haven’t been invited please raise your query via Patchs and we can advise you further. |
Book a mammogram? | Women are eligible for screening every 3 years from age 51-70 - women are invited for mammograms via the screening service. If you have missed your appointment you can rearrange this by calling by calling 01625 661157. You can find further information or refer yourself for screening using the link below https://services.eastcheshire.nhs.uk/breast-screening If you are not eligible for screening or have a breast problem please contact us via Patchs – reception can do this on your behalf where necessary |
Healthy lifestyle choices | |
Access support to stop smoking? | Patients can refer themselves to smoking cessation services via Healthy Stockport https://www.healthystockport.co.uk/topic/smoking You can also book in to speak to one of our Health Care Assistants for further support – please contact us via Patchs, reception can do this on your behalf where necessary |
Access support to reduce alcohol / drug use? | Patients can refer themselves for support to various services in Stockport including START, Mosaic and Stockport Drug and Alcohol Services via this link: https://www.healthystockport.co.uk/getting-support If you have further queries please contact us via Patchs, reception can do this on your behalf where necessary |
Seek lifestyle support around diet / exercise? | Patients can refer themselves for advice to Healthy Stockport: https://www.healthystockport.co.uk/ If you have further queries please contact us via Patchs, reception can do this on your behalf where necessary |
Procedures | |
Book an appointment to discuss a joint injection? | Please raise your query with us via Patchs, reception can do this on your behalf where necessary – we do have GPs trained to do joint injections but will review your query and advise further first |
Book an appointment to discuss having a skin lump removed (minor surgery)? | Please raise your query with us via Patchs, reception can do this on your behalf where necessary – we do have GPs trained to do minor surgery but will review your query and advise further first |
Other healthcare professionals | |
Book an appointment to see a midwife | Patients can book in to see the midwife from around 10 weeks of pregnancy – please call North Reddish clinic on 0161 480 6179 8.30-5pm weekdays. Patients can also self refer to St Mary’s using the form on the link below https://mft.nhs.uk/saint-marys/services/maternity-services-obstetrics/you-have-just-found-out-you-are-pregnant/ |
Book an appointment to see a physio? | You can book in directly to see our First Contact Practitioner for single joint problems directly - please complete an online form via Patchs or ask reception to do this on your behalf |
Book an appointment to see a dentist? | Please contact your local dentist. If you do not have a dentist you can find one using the link here: https://www.nhs.uk/nhs-services/dentists/how-to-find-an-nhs-dentist/ For emergency dental issues you can contact NHS 111 or: In hours – Until 6pm - 0161 476 9649 as soon as they identify a need for an emergency appointment. Patients requiring urgent attention outside these hours should contact the out of hours (6pm – 10pm) dental helpline on: 0161 337 2246 |
Mental health | |
Access support for my mental health? | You can contact Open Door for urgent mental health matters on https://makingspace.co.uk/open-door You can raise a query via Patchs or reception can do this on your behalf – mental health issues may be dealt with by our GPs. We also have some appointments available with our Mental Health Practitioner – please note some of their appointments may be over the telephone |
Get a referral for counselling / psychological therapy? | Patients can self-refer for counselling to Stockport Healthy Minds: https://www.penninecare.nhs.uk/your-services/service-directory/stockport/mental-health/adults/stockport-healthy-minds/ |
Book an appointment about a new eye problem? | Stockport run a Minor Eye Conditions Service and can deal with many eye related problems. Further information is available here: http://www.stockportmecs.co.uk/ Our local participating optician is Dixon's optometrists: 416 Reddish Road, Reddish, Stockport, Cheshire SK5 7AA Tel: 0161 4328101 Email: info@dixonopticians.co.uk https://dixonopticians.co.uk/ If you still have queries please contact us online via Patchs or ask reception to do this on your behalf |
Medication queries | |
Order repeat prescriptions? | The easiest way to request a repeat prescription is via the NHS app. Link here: https://www.nhs.uk/nhs-app/ Please allow 48 hours for your medication to be ready at your chosen chemist You can also request your repeat medication via Patchs or via the practice email account |
Order a prescription for something that is NOT on repeat? | Please make any requests of this nature online via Patchs or ask reception to do this on your behalf – please include details of what medication you would like any why. A GP will review your request – they may ask further questions or request a GP appointment to discuss things further. |
Book a medication review? | Patients are usually invited for their medication review by the practice when they are due. If you have a query or wish to arrange a medication review and have not been invited please complete an online form via Patchs or ask reception to do this on your behalf – we can advise on a medication query or whether your medication review is due. We will review your records to ensure you are invited in for monitoring blood tests/BP check where appropriate prior to your medication review appointment. Medication review appointments are carried out by our pharmacy teams. We have a Clinical Pharmacist working within the practice and we work with Pharmacists across our Primary Care Network – please be aware of this when making an appointment |
Medical forms/letters & private medical exams | |
Arrange to have a form completed (e.g. bus pass form, passport application etc)? | Please leave a copy of such forms with reception or you can email them securely to gmicb-sto.p88005-admin@nhs.net Your form will be reviewed and you will be advised on the fee where applicable, and the likely time it will take for completion. A guide to our fees can be seen here: https://www.thefamilysurgeryreddish.nhs.uk/info.aspx?p=14 Please allow 2-4 weeks for completion – times may vary according to the form and GP workload |
Book an appointment for a medical (taxi / HGV/ foster carer etc)? | Please leave a copy of relevant forms with reception or email them securely to gmicb-sto.p88005-admin@nhs.net We will review your request and come back to you with the likely fee and potential appointment times, please allow us 5 working days to get back to you with this information allowing for GP workload |
Access to medical records | |
Request access to my medical records? | Please make any requests of this nature online via Patchs or ask reception to do this on your behalf. You will be asked to complete a form via reception – this request will be reviewed by a GP and we will advise you of the outcome You will be able to review your record via the NHS app or patient access app once granted https://www.nhs.uk/nhs-app/ https://www.patientaccess.com/ From end October 2023 all patients will have prospective access to their records – please contact us if you have any difficulty in doing this |
Register for online record access? | Please complete a form requesting online access to your records – this can be done in person via reception or via email gmicb-sto.p88005-admin@nhs.net Your request will be reviewed by a GP – your records can then be viewed via the NHS app https://www.nhsapp.service.nhs.uk/login or Patient Access https://www.patientaccess.com/ Read or watch how to register for the NHS appt here: https://egplearning.co.uk/how-to-register-with-the-nhs-app/ |
Remove or prevent access to my online records? | Please make your request online via Patchs or ask reception to do this on your behalf so we can review your request and feedback. If you have any difficulty in doing this please email us on: gmicb-sto.p88005-admin@nhs.net |
Register for proxy access to view the records of my child / support someone I care for? | Please make your request online via Patchs or ask reception to do this on your behalf so we can review your request and feedback. If you have any difficulty in doing this please email us on: gmicb-sto.p88005-admin@nhs.net |
Miscellaneous – transport, fit notes and complaints | |
Get help with transport to appointments? | For transport to appointments patients can self-refer to the Stockport car Scheme which is a locally registered charity for Stockport residents who struggle to use public transport. Contact details: Telephone: 0161 476 2812 Email: info@stockportcarscheme.org.uk Website: https://www.stockportcarscheme.org.uk/ |
Request a repeat fit note for an ongoing problem? | Please make your request online via Patchs or ask reception to do this on your behalf. We have an employment support health coach working with the practice who helps to support patients in getting back to work. We will either offer a fit note, arrange an appointment with our Health Coach or offer a GP appointment depending on the nature of your concern. |
Make a complaint about my care? | Your concerns are important to us. If you wish to raise a concern please speak to a member of our team. If you wish to make a formal complaint please email us on gmicb-sto.p88005-admin@nhs.net or hand in a written letter to us at reception https://www.thereddishfamilypractice.nhs.uk/info.aspx?p=16 |