Appointments

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Information:

Booking an appointment

All routine GP appointments are now requested through our online service Accurx  This reduces the waiting time on the phonelines, and makes sure that you receive the most appropriate care for your needs.

From PATCHs to AccuRx from TUESDAY 2ND JUNE 2026

From PATCHs to AccuRx from TUESDAY 2ND JUNE 2026

From Tuesday 2nd June the practice will no longer be using PATCHs, but a much simpler system called AccuRx.

You can watch the video here for a sneak peek as to how this will work. (Please ignore the ads!): 

AccuRx Patient Triage video

In response to patient feedback and after looking at several different systems, patients will soon be able to submit online requests to our GPs directly from the NHS App or practice website.

We believe Accurx will provide a much simpler and smoother experience for both patients and staff.

Benefits of AccuRx include:

  • No separate account or password needed.
  • If you use the NHS App, the system will recognise your details.
  • Easier to submit requests for someone you care for.
  • Fewer questions to complete, with the option to add extra details and photos if needed.
  • Requests are reviewed and responded to by our dedicated regular GP team.
  • Messages are saved directly to your medical record, making updates easier to view in the NHS App.
  • We already use Accurx for text messages, appointment reminders and booking links, helping staff manage everything in one system.
  • Most other Stockport practices already use Accurx for online requests.
  • The service is approved and funded by NHS Greater Manchester ICB, helping practice savings go back into patient care.

What Do I Need To Do?

  • Continue to use PATCHs until Monday 1st june for online medical requests. Once we change system any outstanding messages in PATCHs will be updated into AccuRx.
  • From Tuesday 2nd June the new link will be live on the practice website, or via the NHS APP.
  • If you can, set up an NHS App account. Ask one of our receptionists, or look out for one of our Digital drop in sessions if you’d like help to do this
  • If you do not have online access you can continue to call us on 0161 9839797 and one of our receptionists will be able to submit your requests for you.

 

You can find out more about AccuRx here www.accurx.com/patient

Pharmacy First Service

Pharmacy First will enable community pharmacists to supply prescription-only medicines, including antibiotics and antivirals where clinically appropriate, to treat seven common health conditions without the need to visit a GP.

What are the seven common conditions? 

  • Sinusitis (12 years and over)
  • Sore throat (5 years and over)
  • Earache (1-17 years)
  • Infected insect bite ( 1 year and over)
  • Impetigo (1 year and over)
  • Shingles (18 years and over)
  • Uncomplicated urinary tract infections in women (16-64 years)
Request an Appointment

TO REQUEST A GP APPOINTMENT ONLINE please use the Online request link via AccuRx OR THE BANNER ABOVE (If you do not have internet access or are unable to use the online service please ring 0161 983 9797 and our reception team will be able to submit the request on your behalf).

You can find out more about AccuRx here www.accurx.com/patient

Most online requests are dealt with on the day we receive them. If you do not hear back from the practice within 24 hours, or your condition worsens please call us to confirm receipt.

Standard GP appointments are 10 minutes long. If you require an interpreter, or feel you need longer to discuss your care, please ask for a double appointment and the team will do their best to accommodate. This will also help reduce waiting times in the waiting room.

Patients are able to request routine appointments 2 weeks or more in advance - We also offer pre-booked Telephone and late night / Saturday Appointments.

Other staff appointments

To book an appointment with another healthcare professional - Nurse, HCA, First Contact Practitioner (Physio), Social Prescriber or other member of our staff team please use the self-book link sent by text to your phone, submit a request via PATCHS, or please ring 0161 983 9797. 

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, call reception before 10:00am. Visits will normally be between morning and afternoon surgeries.

Cancelling or changing an appointment

If you are unable to make your appointment please do let us know so that we can offer it to another patient who might really need to see a doctor.

To cancel your appointment:

  • Phone us on 0161 983 9797, Monday to Friday from 8am and choose Option 1 to leave a voice message with your name, date of birth and the appointment you wish to cancel. 
  • Reply CANCEL to your appointment reminder text message
  • Use your NHS account (through the NHS website or NHS App)

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Page last reviewed: 01 June 2026
Page created: 11 December 2024