Complaints and feedback

NHS Friends and Family

Your feedback is very important to us and we have re-launched the NHS Friends and Family Test to give you a chance to provide real time feedback on the services we provide. Patients are able to respond after each appointment, by text message, via the website, or in person using the forms and suggestion boxes now in reception.  The responses will be reviewed by the practice and Patient Reference Group each quarter, along with the National GP Survey results.

Please note that we cannot tell who has completed the feedback. If you would like a response about a particular issue or incident please speak to a member of staff or raise a complaint so that we can investigate fully.

Please follow the link below to submit your feedback! 

Friends and Family Test

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Suggestions and Feedback Form

Only use this form for comments about the practice and suggestions as to how we can improve our service to you.

Medical matters and official complaints cannot be dealt with via this form.

Complaints Form

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. 

To pursue a complaint please complete this form and the practice manager will deal with your concerns appropriately.

Please see a copy of our complaints policy below 

Complaints Policy

Leave feedback via NHS.UK

Your review must be about a specific experience and not a general view of the NHS or the service as a whole.

GP patient survey

The GP Patient Survey is an independent survey run by Ipsos on behalf of NHS England. The survey is sent out to over two million people across the UK. The results show how people feel about their GP practice.